Southeastern tickets now refundable online

I used Southeastern’s Website to buy some tickets recently and a problem occurred, the site locked, when it resumed working, I did not notice that one ticket I required had been duplicated before I paid for the tickets.

Accordingly, I did not collect the tickets and contacted Southeastern Customer Services to enquire about cancelling the duplicate ticket. I was advised that this can be done online and was directed to the relevant part of the Website.

Continue reading

Advance tickets: it sometimes pays to wait

I wanted to buy some tickets to travel to Bristol in March. When I checked on National Rail Enquiries site for Advance Single tickets on the first day that they should have been available the only ones offered were from Bat & Ball to Bristol changing onto the Bakerloo line at Elephant and Castle. Changing at Elephant and Castle is not very convenient. Only Anytime Returns were available for travel via Sevenoaks and London Bridge costing £62.45.

I decided to check on a daily basis for Advance Single tickets via Sevenoaks and London Bridge to become available. These did become available five days later; my outward journey cost £15.20 and the return £13.20. A saving of £34.05!

Continue reading

Equal fare misery for Bat & Ball … in Ashford not so much

When the new fares are introduced in January 2020, Southeastern have kept their promise to restore identical season ticket fares from Otford, Bat & Ball and Sevenoaks to London Terminals.

However my research indicates that Sevenoaks is still the second most expensive season ticket per mile to London (Charing Cross) at 42p*. That’s only beaten by St Albans City to London St Pancras at 46p.

Continue reading

Senior Railcard Moments December 2019

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Wednesday 4 December – I am heading for the Round Chapel in Hackney today. At Bat & Ball station this morning a Christmas tree had been placed between the two platform seats near the café on platform two. I wanted to purchase an Off-Peak One Day Travelcard for my journey but the ticket machine and all information screens at Bat & Ball station were not working this morning. Accordingly, I travelled to Sevenoaks on the 09.52 which arrived there one minute early and then bought my ticket there. I had expected that this would have prevented me from travelling on the 09.59 service to Waterloo East, but this train was running two minutes late and I managed to board it. Arrival in London was eight minutes late. If this train was running to time buying my ticket at Sevenoaks would most likely have resulted in at least a fifteen minutes delay to my journey. I wonder if a delay due to a non-working ticket machine would be accepted as a valid reason for a Delay Repay claim?

Continue reading

Serious Sevenoaks Station Sofa Shortage

Where have the Sevenoaks Station sofas gone?

Update: we’ve now been told by Southeastern that the sofas have been removed because a group of youths were vandalising them, and on one occasion trying to set fire to them. More seriously, the youths also assaulted a member of Southeastern station staff who challenged them about their actions.