Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2019 to 31 January 2019 inclusive = £15.60 (Southeastern £15.60, Thameslink £0)
This month’s delays: total 95 minutes, Southeastern 85, Thameslink 10
Transport Focus have released their Autumn 2018 passenger satisfaction survey. Overall 78% of Southeastern customers were satisfied with their last journey, little changed over a year and still too low.
However on 36 out of 40 specific aspects of the journey – including at stations and on trains – satisfaction was less than 78% – including toilets at stations, toilets on trains, and how Southeastern deal with delays (40%).
Customer satisfaction has not significantly improved over the last year, despite the end of the London Bridge works, many aspects of the journey are still falling well short of what customers expect, and other transport operators are achieving better results with the same Victorian infrastructure. Southeastern should not be getting out the champagne yet!
This sounds a simple question.
It turns out that the answer is much more complicated.
There’s an Open Day at Bat & Ball station this Saturday, 19 January between 1000 and 1200. There will be a chance to:
- See inside the newly refurbished station building
- Discover more about this local heritage landmark
- Enjoy the refreshments from the cafe
- Learn about volunteering opportunities and how to get involved
- Find out about hiring the facilities
- Take part in free family art activities
We were caught up in the disruption due to a fire at Ashford on the evening of 20 December. We had to take a taxi from Bromley South to Bat & Ball.
Unexpectedly our claim for compensation resulted in a long, personalised letter from David Eustace, Customer Relations Officer, explaining the difficulties of the evening, apologising for our experience and not quibbling about offering a full refund of the taxi fare. Give the man a bouquet!
Dr Sarah O’Toole and Professor Nicola Christie at the Centre for Transport Studies, University College London, are conducting a study to better understand the link between the type (e.g. car, bus, train) and length of an individual’s commute on their physical and emotional well-being. Previous research has found that longer and more challenging commutes have been linked to lower life satisfaction, increased work-family conflict and greater stress.