The 2018 fares have just been announced. An annual Standard Class season ticket from Sevenoaks to Charing Cross or Cannon Street, currently £3,380, will increase to an eye-watering £3,500. As usual, Sevenoaks commuters are being gouged. Similar length commuter journeys … Continue reading
As most readers will know very few Thameslink service on the Sevenoaks route are due to have first accommodation. So standard class ticket holders may occupy the first-class areas on the class 700 trains. I have discovered that it would … Continue reading
There’s a problem with tickets issued with the Goldcard discount for holders of annual season tickets. It seems that the ticket barriers are programmed not to open automatically with them. Instead the customer is expected go to the ticket barrier staff to have their ticket and their card inspected. That’s inconvenient and wastes time.
The assumption of the rail companies seems to be that a customer using a Gold Card discounted ticket is a criminal until proved otherwise.
That’s a strange way for a business to treat its most loyal customers.Continue reading
I discovered a ticket purchasing problem when I tried to buy an advance single from Waterloo to Ryde Esplanade and the same type of ticket for my return journey. National Rail Enquiries offered a £20.80 fare each way. However, when … Continue reading
The Sevenoaks Rail Travellers Association has responded to the Consultation Paper on the 2018 Franchise.
Our recommendations for the next Franchise include:
- the extension of the Oyster-Contactless system to Dunton Green and Sevenoaks.
- a “carnet” ticket system for part-time and flexible workers.
- an obligation that ticket machines should sell the cheapest ticket for the journey.
- staffing at all stations and station toilets to be open throughout train service hours.
- a “turn up and go” service for assisted travel.
- all-night services from London via Sevenoaks to Tunbridge Wells.
- an additional refund for season ticket holders in case of chronic under-performance.
- measuring performance by whether customers are on time, not whether trains are on time
- recycling into a performance improvement fund excess compensation paid by Network Rail to Southeastern.
- representatives of customers and of local authorities on the board of the operating company.
Southeastern are slipping in a second rise in fares this year. Some popular fares are going up by 3.4% from 21 May – so an off-peak return from Sevenoaks to London Terminals rises from £11.90 to £12.30. That’s in addition to … Continue reading