Southeastern’s confusing fare system confuses … Southeastern!

Southeastern have launched a page on their website called “Our ticket types explained”. It promises: “Are you confused about what ticket is the best value for your journey? We’ve created this quick guide so you can compare and find the right ticket for you”. Unfortunately it seems that Southeastern have created a system that has left them as confused as their passengers!

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Contactless – at last!

The Department for Transport have announced that from 2 February the contactless readers – which have been at our stations for over a year – will finally be switched on.

In principle this is a welcome step forward – and one we have been demanding for years. It should make travel easier for peak time rail users. 

However there are many travellers who may end up paying more if they use contactless.

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Department for Transport’s plans to withdraw WiFi on trains are a backward step

The Department for Transport have apparently told the train operators that they should cease offering wifi if they “cannot justify it financially”.
This is a backward step. As the Chief Executive of Transport Focus has said: “Access to wifi is something many passengers now expect as standard. It helps people use their travel time productively and is something which could encourage more people to use rail over other modes.”

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