Southeastern and Thameslink Customer Service: Pay Peanuts, ….

In May I posted here about the journey time between Bat & Ball and Maidstone East since the introduction of the new timetable, (62 minutes with 31 minutes waiting for a connection at Otford).  I wrote to both Southeastern and Thameslink about the matter.

The responses show how customer service offices issue standard responses that are frequently not appropriate, when they should forward the issue up the management line or to the relevant department to someone who can send a relevant and informed response.

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