Where have the Sevenoaks Station sofas gone? Update: we’ve now been told by Southeastern that the sofas have been removed because a group of youths were vandalising them, and on one occasion trying to set fire to them. More seriously, … Continue reading
On 20 September 2019, I advised Southeastern that there were two lights on the footbridge at Bat & Ball station that were not working. On Friday 8 November 2019, they were still not working, and I contacted Southeastern again. I … Continue reading
Govia Thameslink Rail have extended the timetable for suggestions on how to spend their fine for last years’ timetable meltdown. They are seeking views by 31 August.
Their team will be at our local stations in the next few days. They will be at:
- Sevenoaks: Tuesday 20th August, 4pm to 7pm, to ask how to spend £30,000
- Bat & Ball: Wednesday 21st August, 7 am to 11 am to ask how to
Govia Thamelink was fined £15 million for last year’s timetable meltdown. After work by MPs, local councils and rail traveller groups this has been allocated to stations, for projects to help passengers hit by the collapse in services.
For stations we cover on the Darenth Valley line £340,000 will be allocated to projects that help passengers directly. Amounts at each station depend on how badly services were affected.
Please let us know what you think? Decisions will be taken end July, and GTR will give extra weight to passenger groups like ours.Continue reading
Delay Repay Claims: total 1 January 2019 to 31 January 2019 inclusive = £15.60 (Southeastern £15.60, Thameslink £0)
This month’s delays: total 95 minutes, Southeastern 85, Thameslink 10Continue reading
Transport Focus have released their Autumn 2018 passenger satisfaction survey. Overall 78% of Southeastern customers were satisfied with their last journey, little changed over a year and still too low.
However on 36 out of 40 specific aspects of the journey – including at stations and on trains – satisfaction was less than 78% – including toilets at stations, toilets on trains, and how Southeastern deal with delays (40%).
Customer satisfaction has not significantly improved over the last year, despite the end of the London Bridge works, many aspects of the journey are still falling well short of what customers expect, and other transport operators are achieving better results with the same Victorian infrastructure. Southeastern should not be getting out the champagne yet!Continue reading