Our Bat & Ball correspondent, Keith Alderman, has now retired. However he’s now making good use of his Senior Railcard! This month’s delays: a total 53 minutes for four days travelling, Southeastern 22, Thameslink 31. Delay Repay Claims; total 1 … Continue reading
Our Bat & Ball correspondent, Keith Alderman, has now retired. However he’s now making good use of his Senior Railcard! This month’s railway experiences: Monday 6 November – Chris Tarrant’s Extreme Railway Journeys programme on Channel 5 was in Morocco … Continue reading
The Guardian reports that a Japanese train operator has apologised to customers for a train that departed 20 seconds early. Commuters usually complain about delays and cancelled trains, but a Japanese railway company apologised on Tuesday 14 November 2017 for … Continue reading
As most readers will know very few Thameslink service on the Sevenoaks route are due to have first accommodation. So standard class ticket holders may occupy the first-class areas on the class 700 trains. I have discovered that it would … Continue reading
A total of 175 minutes delay: Southeastern 76, Thameslink 99 Delay Repay Claims; total 1 January 2017 to 31 October 2017 inclusive = £116.65 (Greater Anglia £10.80, Southeastern £28.80, Thameslink £71.30, Virgin £5.75) One claim currently outstanding. Keith is a … Continue reading
There’s a problem with tickets issued with the Goldcard discount for holders of annual season tickets. It seems that the ticket barriers are programmed not to open automatically with them. Instead the customer is expected go to the ticket barrier staff to have their ticket and their card inspected. That’s inconvenient and wastes time.
The assumption of the rail companies seems to be that a customer using a Gold Card discounted ticket is a criminal until proved otherwise.
That’s a strange way for a business to treat its most loyal customers.Continue reading