Egham puzzler: £40.40, £17.05 or £15.15?

If you’re going from the Sevenoaks area via London to somewhere else in the London & South East Network Area between 0900 and 1000 a through ticket may not be your best option. For instance from Bat & Ball to Egham via Waterloo on the 0921 the train company websites quote you an “Anytime Return” for £40.40. But two off-peak returns (Sevenoaks to Waterloo, Waterloo to Egham) are valid and would cost a total of £17.05. Even better, an off-peak Travelcard and a return from Feltham to Egham would cost a total of only £15.15 – before any railcard discounts are applied.

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Senior Railcard Moments June 2019

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Delay Repay Claims: total 1 January 2019 to 30 June 2019 inclusive = £27.80
(Southeastern £23.70, Southern £2.00 Thameslink £2.10). Two claims outstanding.

This month’s delays: total 40 minutes, Southeastern 35, Thameslink 5.

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Delay Repay: sometimes it takes four attempts!

On Saturday 29 June I departed Wareham on the 16.31 service to London Waterloo where it arrived thirty-two minutes late at 19.21. Accordingly, I missed my intended train back from Waterloo East to Sevenoaks. The 20.30 to Bat & Ball was on time, but due to the late running South Western Trains service this was half an hour later than I should have been. Getting the right Delay-Repay has required me to make three appeals. This shows that what Transport Focus and others have been saying about the difficulty of claiming Delay-Repay and the arbitrary rejection or reduction of valid claims is, despite the assurances given, still not being addressed by the train operating companies.

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Senior Railcard Moments May 2019

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Delay Repay Claims: total 1 January 2019 to 31 May 2019 inclusive = £27.80
(Southeastern £23.70, Southern £2.00 Thameslink £2.10).

This month’s delays: total 83 minutes, Southeastern 56, Thameslink 27

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Delay Repay Delay

Last month I submitted a Delay Repay claim to Southern Trains in respect of a journey from Chichester to Bat & Ball. This was using an advance purchase ticket which clearly showed that it was only valid on the 15.40 departure from Chichester. I was very surprised that the claim was rejected because they could not identify the journey I was claiming against! I have resubmitted the claim with a very detailed breakdown of the journey and what train services I ended up using due to the train cancellation. It was paid but was it worth the effort for £2.00!

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