Why are the most loyal rail customers treated as criminals?

There’s a problem with tickets issued with the Goldcard discount for holders of annual season tickets. It seems that the ticket barriers are programmed not to open automatically with them. Instead the customer is expected go to the ticket barrier staff to have their ticket and their card inspected. That’s inconvenient and wastes time.

The assumption of the rail companies seems to be that a customer using a Gold Card discounted ticket is a criminal until proved otherwise.

That’s a strange way for a business to treat its most loyal customers.

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