Category Archives: Passenger Information

Senior Railcard Moments December 2018

Sevenoaks Rail Travellers Association Posted on by

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Delay Repay Claims; total 1 January 2018 to 31 December 2018 inclusive = £113.09
(Southeastern £45.40, Thameslink £28.50, South West Railway £12.40, Southern £1.10, Virgin £25.69)

This month’s delays: total 112 minutes, Southeastern 109, Thameslink 3

Continue reading →

National Rail Enquiries admit error – and give vouchers!

Sevenoaks Rail Travellers Association Posted on by

An update on National Rail Enquiries issue that I mentioned last month concerning the off-peak fare of £24.55 being valid on the 09.21 departure from Bat & Ball to Harwich International arriving at 12.17. National Rail Customer Services have confirmed that there was inconsistency of the information displayed when I was searching for the trains departing and arriving for the times I wanted to travel; and they are working to get this issue rectified on their website. They kindly gave me Rail Vouchers to the value of £10, as a gesture of goodwill and for the inaccurate information I received.

That’s a good response from National Rail; it would be good to see similar responses from other train company customer service departments!

Where is my train? The displays are starting to tell you

Sevenoaks Rail Travellers Association Posted on by

Whilst I was waiting for trains at Bat & Ball and Sevenoaks I noticed that the displays on the information screens are now advising passengers where the train they are waiting for currently is. When I arrived at Sevenoaks the 08.13 was shown as being between Chislehurst and Petts Wood.

This is a welcome development and allows knowledgeable travellers to change their plans – or get another cup of coffee – accordingly. It’s disappointing that it’s taken so long for this information from the signalling system to be fed through to the customer displays, but better late than never!