National Rail Enquiries admit error – and give vouchers!

An update on National Rail Enquiries issue that I mentioned last month concerning the off-peak fare of £24.55 being valid on the 09.21 departure from Bat & Ball to Harwich International arriving at 12.17. National Rail Customer Services have confirmed that there was inconsistency of the information displayed when I was searching for the trains departing and arriving for the times I wanted to travel; and they are working to get this issue rectified on their website. They kindly gave me Rail Vouchers to the value of £10, as a gesture of goodwill and for the inaccurate information I received.

That’s a good response from National Rail; it would be good to see similar responses from other train company customer service departments!

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