Delay Repay Delay

Last month I submitted a Delay Repay claim to Southern Trains in respect of a journey from Chichester to Bat & Ball. This was using an advance purchase ticket which clearly showed that it was only valid on the 15.40 departure from Chichester. I was very surprised that the claim was rejected because they could not identify the journey I was claiming against! I have resubmitted the claim with a very detailed breakdown of the journey and what train services I ended up using due to the train cancellation. It was paid but was it worth the effort for £2.00!

Continue reading

Southeastern deserve a bouquet!

We were caught up in the disruption due to a fire at Ashford on the evening of 20 December. We had to take a taxi from Bromley South to Bat & Ball.

Unexpectedly our claim for compensation resulted in a long, personalised letter from David Eustace, Customer Relations Officer, explaining the difficulties of the evening, apologising for our experience and not quibbling about offering a full refund of the taxi fare. Give the man a bouquet!

Continue reading