I was very surprised to receive an e-mail from Southeastern Customer Services advising me that my claim for a journey on 22 February was declined. The reason given was as follows: “Our records indicate the journey was delayed by less … Continue reading
We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading
The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading
Figures published this morning show that Southeastern’s compensation and Delay Repay payments to customers in 2015-16 were £2.270m – an increase of 68% in 2014-15. But other figures from Network Rail show that Southeastern were paid £18.217m in the same period … Continue reading
We were excited to hear that Southeastern could be planning to make changes to the Delay Repay scheme from 1 October – perhaps, at last, Delay-Repay compensation that starts after 15 minutes delay rather than 30 minutes?
Apparently not. Southeastern have told us that the changes from 1 October relate to how the existing Delay Repay scheme can be paid: there’s no sign that more generous compensation is coming any time soon.Continue reading