We were caught up in the disruption due to a fire at Ashford on the evening of 20 December. We had to take a taxi from Bromley South to Bat & Ball.
Unexpectedly our claim for compensation resulted in a long, personalised letter from David Eustace, Customer Relations Officer, explaining the difficulties of the evening, apologising for our experience and not quibbling about offering a full refund of the taxi fare. Give the man a bouquet!
I received the following response to my claim submitted to Thameslink when they cancelled the 18.22 Sevenoaks to Bat & Ball and delayed my journey by thirty minutes:- Journey Details25 October 2018Sevenoaks to Bat & Ball at 18:22 Decision: Declined … Continue reading
I was very surprised to receive an e-mail from Southeastern Customer Services advising me that my claim for a journey on 22 February was declined. The reason given was as follows: “Our records indicate the journey was delayed by less … Continue reading
We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading
The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading
Figures published this morning show that Southeastern’s compensation and Delay Repay payments to customers in 2015-16 were £2.270m – an increase of 68% in 2014-15. But other figures from Network Rail show that Southeastern were paid £18.217m in the same period … Continue reading