We were caught up in the disruption due to a fire at Ashford on the evening of 20 December. We had to take a taxi from Bromley South to Bat & Ball.

Unexpectedly our claim for compensation resulted in a long, personalised letter from David Eustace, Customer Relations Officer, explaining the difficulties of the evening, apologising for our experience and not quibbling about offering a full refund of the taxi fare. Give the man a bouquet!

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