Compensation – Page 2 – Sevenoaks Rail Travellers Association

Thameslink services are a mystery … to Thameslink

Posted on 11 November 2018 by Keith Alderman30 December 2018

I received the following response to my claim submitted to Thameslink when they cancelled the 18.22 Sevenoaks to Bat & Ball and delayed my journey by thirty minutes:-

Journey Details
25 October 2018
Sevenoaks to Bat & Ball at 18:22
Decision: Declined
We have checked the journey you have claimed for and our records show that this service was operated by another train operator (London South Eastern Railway). In line with our privacy policy and in order to ensure that your query/complaint is dealt with as efficiently as possible we will forward the details of your claim to them.

It seems that Thameslink do not know what train services they operate!

Continue reading →

Delay Repay: If Southeastern claim they have a bullet train, challenge them!

Posted on 12 March 2018 by Keith Alderman11 March 2018

I was very surprised to receive an e-mail from Southeastern Customer Services advising me that my claim for a journey on 22 February was declined. The reason given was as follows: “Our records indicate the journey was delayed by less … Continue reading →

Southeastern Customer Service, Complaints and Compensation: What Do We Want?

Posted on 7 May 2017 by Secretary11 June 2022

We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading →

Southeastern franchise consultation event: Monday 10 April at Sevenoaks Station

Posted on 9 April 2017 by Secretary4 June 2017

The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading →

How Southeastern made £15.9m from delay compensation

Posted on 17 November 2016 by Secretary5 June 2017

Figures published this morning show that Southeastern’s compensation and Delay Repay payments to customers in 2015-16 were £2.270m – an increase of 68% in 2014-15. But other figures from Network Rail show that Southeastern were paid £18.217m in the same period … Continue reading →

15-minute Delay Compensation … delayed again!

Posted on 14 September 2016 by Secretary14 September 2016

2016-09-14-15-43-12 We were excited to hear that Southeastern could be planning to make changes to the Delay Repay scheme from 1 October – perhaps, at last, Delay-Repay compensation that starts after 15 minutes delay rather than 30 minutes?

Apparently not. Southeastern have told us that the changes from 1 October relate to how the existing Delay Repay scheme can be paid: there’s no sign that more generous compensation is coming any time soon.