Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims; total 1 January 2018 to 31 July 2018 inclusive = £60.80
(Southeastern £30.20, Thameslink £18.20, South West Railway £12.40, one claim outstanding)
This month’s delays: total 124 minutes, Southeastern 71, Thameslink 53. Continue reading
Platform announcements concerning doors closing before the train departs have changed recently. Forty-five seconds, rather than thirty, is now the time that doors will be closed before the train departs. Is this a device to pad real journey times in order to avoid measured delays? Twice this month I have been on trains that have been dispatched thirty seconds before departure time.
What’s the point of a timetable if it doesn’t give the actual time that passengers can board their train?
Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2018 to 30 June 2018 inclusive = £56.90
(Southeastern £29.20, Southwestern £12.40, Thameslink £15.30, one claim outstanding)
This month’s delays: total 109 minutes; Southeastern 103, Thameslink 6 Continue reading
In May I posted here about the journey time between Bat & Ball and Maidstone East since the introduction of the new timetable, (62 minutes with 31 minutes waiting for a connection at Otford). I wrote to both Southeastern and Thameslink about the matter.
The responses show how customer service offices issue standard responses that are frequently not appropriate, when they should forward the issue up the management line or to the relevant department to someone who can send a relevant and informed response.
Continue reading
Here’s this week’s new game from Thameslink. It’s their virtual version of the Three Card Trick (aka Find The Truth).
Study the attached photo (click on it to expand), and imagine you were at Sevenoaks station on Tuesday night, heading for Otford. All you have to do is to guess which one of the three Passenger Information Screens is telling The Truth! Continue reading
Thameslink can’t even organise any Plan B properly.
Currently the Live Departure Boards website just gives this blunt, unhelpful and unapologetic message from Thameslink
Continue reading