Why are there announcements made on Thameslink class 700 trains as they approach Shoreham, when heading towards London, advising passengers to move forward from the last coach if they wish to detrain at Shoreham because there is a short platform? … Continue reading →
Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims; total 1 January 2018 to 31 July 2018 inclusive = £60.80 (Southeastern £30.20, Thameslink … Continue reading →
Platform announcements concerning doors closing before the train departs have changed recently. Forty-five seconds, rather than thirty, is now the time that doors will be closed before the train departs. Is this a device to pad real journey times in … Continue reading →
Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims: total 1 January 2018 to 30 June 2018 inclusive = £56.90 (Southeastern £29.20, Southwestern … Continue reading →
In May I posted here about the journey time between Bat & Ball and Maidstone East since the introduction of the new timetable, (62 minutes with 31 minutes waiting for a connection at Otford). I wrote to both Southeastern and Thameslink about the matter.
The responses show how customer service offices issue standard responses that are frequently not appropriate, when they should forward the issue up the management line or to the relevant department to someone who can send a relevant and informed response.
Continue reading →Here’s this week’s new game from Thameslink. It’s their virtual version of the Three Card Trick (aka Find The Truth). Study the attached photo (click on it to expand), and imagine you were at Sevenoaks station on Tuesday night, heading … Continue reading →