The Government has unexpectedly agreed to make Train Operating Companies such as Southeastern and Thameslink fully subject to the Consumer Rights Act from 1 October 2016. We look at the implications.
I went to London Bridge station last night to take a look round and was lucky enough to witness the chaos between six and seven pm. I wasn’t in any particular hurry to get home and wanted to observe how Southeastern managed the situation of signalling problems compounded by a failed train on platform 8. What I saw looked like an unimpressive response from Southeastern with lacklustre command and control and some puzzling decision making that left passengers fraught and frustrated.
The new Southeastern part of London Bridge opened yesterday morning, and most of the trains to and from Charing Cross are now stopping there. So what have £6.2 billion and years of disruption given us?
I was surprised recently that a conductor on a train on which I was travelling was cancelling tickets using a ticket punch rather than just marking them with a pen. The attached scan shows the result. I put some coloured paper … Continue reading →
For years we have been pressing Southeastern, Go-Coach and Arriva to work together to improve information about buses from the railway station. We’re pleased to say that in the last few days a new display has been sited on the concourse with … Continue reading →
We’re within a fortnight of the introduction of the new timetable on 28 August 2016. However yet again printed copies of “Timetable Number 6 – London to: Bromley North, Orpington and Sevenoaks via Grove Park” are not available at Sevenoaks station … Continue reading →