Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey.
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@Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn
— Andrew Wheaton (@ACAWheaton) February 9, 2015
@ACAWheaton If you're talking about the National Passenger Survey, you'll need to ask @PassengerFocus about the methodology they use #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway @PassengerFocus #ttmse I'm talking about a self driven survey being that you care so much about passenger experience.
— Andrew Wheaton (@ACAWheaton) February 9, 2015
@ACAWheaton We are conducting some additional survey work for the @TLProgramme outside of the National Passenger Survey #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway @TLProgramme During Peak Times or line affected by weekend work? Please provide dates/locations #TTMSE @over_ldn @Se_Raleway
— Andrew Wheaton (@ACAWheaton) February 9, 2015
@ACAWheaton Sorry, I don't have that detail to hand. We will promote it on this feed as and when to encourage participation #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway why do #southeastern perform consistently bad in customer satisfaction polls? One of the country's worst performing #TTMSE
— Gravesend Voice (@gravesendvoice) February 9, 2015
@gravesendvoice We agree that we need to do better and are working very hard to improve our service for passengers #TTMSE ^MU
— Southeastern (@Se_Railway) February 9, 2015
@gravesendvoice This #TTMSE is one of them (Communication), We are working with @networkrail to reduce speed restrictions to 1/2
— Southeastern (@Se_Railway) February 9, 2015
@gravesendvoice 2/2 improve punctuality. We are investing in our stations and refreshing our trains and making more offers avail. #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@gravesendvoice It's about being more accountable and approachable to our passengers which is only a good thing ^MU #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@se_railway What impact do you think that London Bridge work will have on your next customer satisfaction rating by @PassengerFocus #TTMSE
— Sevenoaks Rail Assn (@SevenoaksRailTA) February 9, 2015