There were a wide range of issues discussed about trains, including toilets, heating, cleanliness and wifi:
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@Se_railway Your newer style trains have no onboard facilities on the pretence providing them at stns. How many are open 24hrs? #TTMSE
— Cotton Runt (@cotton_runt) February 9, 2015
@cotton_runt Certain metro trains don't include facilities as they are used for shorter journeys. I don't have the information regarding 1
— Southeastern (@Se_Railway) February 9, 2015
@cotton_runt station facilities at the moment. Please refer to our website if you need more info; http://t.co/mjmNVBabmh ^LL #TTMSE 2
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway Many have out-of-order facilities or none. None as far as I know are open 24hrs. Its bad service and needs review.#TTMSE
— Cotton Runt (@cotton_runt) February 9, 2015
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The flashing sign/PSE problem with TL msg is still ongoing @se_railway when will all stock be properly checked that they’re fixed? #TTMSE
— Dartford Rail TA (@DartfordRailTA) February 9, 2015
@DartfordRailTA As per our Tweet this morning, I've raised this with our Engineering team and hope to have an answer ASAP #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway Please could the Class 465 Networkers receive new flooring, repainted poles and wheelchair accessible toilets? #TTMSE
— Peter Skuce (@PeterSkuce) February 9, 2015
@PeterSkuce Yes, this will be happening and it will take place across the next 3 years ^DT #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway I note that the Class 375 Electrostars are about to be overhauled and I would like to see new carpet in Standard Class #TTMSE
— Peter Skuce (@PeterSkuce) February 9, 2015
@PeterSkuce I'll pass this back to our development / engineering teams ^JT #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway I note that @SouthernRailUK interior refresh of their Class 377 Electrostar looked better #TTMSE
— Peter Skuce (@PeterSkuce) February 9, 2015
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@Se_Railway on another note when will we get wifi on SE trains are there any plans in place? #TTMSE
— Piers Cronk (@PiersCronk) February 9, 2015
@sirzee @Se_Raleway @PiersCronk There are no plans for Wifi during the current franchise #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@PiersCronk Just in case you didn't get our earlier tweet, there are no plans during this franchise. ^JT #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway The deep clean of the trains is welcome. What's going to be done to keep them clean thereafter? /cc @stuartfreeman #TTMSE
— Sevenoaks Rail Assn (@SevenoaksRailTA) February 9, 2015
@SevenoaksRailTA We're changing how often our trains receive a deep clean as we know this is an area we need to improve on ^AW #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway Thanks. Reliable daily cleaning, and emptying of the loos, would be welcome to many customers too though. #TTMSE
— Sevenoaks Rail Assn (@SevenoaksRailTA) February 9, 2015
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@Se_Railway Any chance you'll fix the heating so conditions of the now stupidly overcrowded trains are slightly more comfortable? #TTMSE
— Shelley Johnson (@shelleyj89) February 9, 2015
@Se_Railway #TTMSE can you please look to deliver more trains with toilets & walk through carriages please.
— sjrmfc (@sjrmfc) February 9, 2015
@Se_Railway @sjrmfc @Se_Railway cannot buy new trains, only the Department for transport can do this #TTMSE
— Peter Skuce (@PeterSkuce) February 9, 2015
@PeterSkuce @Se_Railway @sjrmfc @Se_Railway To a degree, that is very true.. #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway what investment have you made to improve services over past 5 years & what investment are you making until June 2018? #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman You can see a list of some investments we've made here; http://t.co/eQ4Hm7rGHR ^LL #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway More specific this time. What investment R U making in UR rolling stock? More carriages, cleaner, improved reliability? #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@Se_Railway – some of your trains still use the branding from their Connex Days… #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman We are refreshing the look of our trains and you'll see the impact of this from the start of the summer #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway – but will see more carriages? Will they be cleaner? Will they be on time? #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@Se_Railway– that's rubbish! Not 1 of those projects is your initiative. How dare you try & take credit for any of those projects. #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman They are our initiatives as we have to make representations to the funding bodies, we work with industry partners to deliver.
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway so it was your idea to to build Crossrail and rebuild London Bridge as part of Thameslink? #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman No of course not, but we are working very closely with partners to deliver these projects. #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway working closely isn't the same as investment. What investment have U made & what RU making 2 make spec. in rolling stock. #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman Take a look here which may give you some further insight http://t.co/sW8snJFM9Y #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway – thank u. That's more insightful but still lacking in any information about greatly needed additional rolling stock. #TTMSE
— stuartfreeman (@stuartfreeman) February 9, 2015
@stuartfreeman We are in discussion with the DfT with regard to the possible reallocation of stock from other parts of UK network #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway any chance you can turn the heating down or off as the trains are so over crowded its making commuting horrendous #TTMSE
— Becky Blackwell (@B3ckY_2010) February 9, 2015
@B3ckY_2010 Once a train enters service, the heating can't be changed until it's next in the depot I'm afraid however when we are made 1/2
— Southeastern (@Se_Railway) February 9, 2015
@B3ckY_2010 2/2 aware of a specific issue, we do raise to the depot to be fixed ASAP. ^AT #TTMSE
— Southeastern (@Se_Railway) February 9, 2015