Ticket acceptance on Underground and DLR
When there is disruption on the railway it is usual to allow rail tickets to be used on the Underground, buses and the DLR. There are standing arrangements between the rail companies and TFL to allow this. Some 2.5 hours after the start of the disruption Southeastern finally announced that tickets would be accepted on Underground and DLR.
Safety checks between #NewCross & #LondonBridge: Ticket acceptance on DLR between Greenwich & Lewisham & on LUL via any reasonable route. — Southeastern (@Se_Railway) November 18, 2014
However we were not clear why this had not been implemented immediately – which would have lessened the overcrowding problems at London Bridge and elsewhere.
@Se_Railway Thanks. But why wasn’t LUL/DLR ticket acceptance implemented an hour ago? — Sevenoaks Rail Assn (@SevenoaksRailTA) November 18, 2014
@Se_Railway why with all these delays I am being told I can’t use my ticket on the tube? — Gennady Mikhaylov (@genamikhaylov) November 18, 2014
Safety checks between #NewCross & #LondonBridge: Ticket acceptance on DLR between #Greenwich & #Lewisham, & on LUL via any reasonable route — Southeastern (@Se_Railway) November 18, 2014
@genamikhaylov You may use your tickets on the DLR between Greenwich and Lewisham and on London Underground via any reasonable route. — Southeastern (@Se_Railway) November 18, 2014
@Se_Railway you should probably then tell your staff that at Charing Cross as that’s not what the told me. — Gennady Mikhaylov (@genamikhaylov) November 18, 2014
@genamikhaylov Sorry for the lack of info Gennady, we’ll pass this feedback on to the station manager so the team is aware of this. — Southeastern (@Se_Railway) November 18, 2014
Some passengers would have found it more convenient to use their rail ticket on the bus, but this was not allowed.
@Se_Railway wot about tickets on bus services to get to these stations? — kazcun (@kathyc1967) November 18, 2014
However the arrangement did not cover buses.
@kathyc1967 Buses are not accepting our tickets at this time. — Southeastern (@Se_Railway) November 18, 2014
@Se_Railway without paying extra on buses so u giving me that money back if necessary? No didn’t think so — kazcun (@kathyc1967) November 18, 2014
We are concerned that poor relationships between Southeastern and TFL are getting in the way of good passenger service – for instance in the long delay in agreeing ticket acceptance during the London Bridge rebuilding and the limited scheme eventually announced. When there is disruption it is essential that alternative travel arrangements are implemented quickly – and that all staff are told about them. Over two hours is too long to wait during the evening peak with thousands of customers stranded at London rail stations.
Wow. Just, wow. Excellent article. I trust David Statham has circulated this to all staff to assist in their learning….
15 minutes ago our lights went out, along with all neighbours. We have had two texts from the power company telling us what the problem is and when it will be fixed.
Latest info is below. Why can’t SER do that?
Update at 23:35 – Our engineers are on their way. We believe the issue to be due to an underground cable fault. We can usually fix a power cut within 2 hours, so we hope to have you back on by 01:00. We’re often able to re-route power remotely around problems of this nature so you may be back on sooner, or your power may go on and off. We’ll better understand the cause and update you when engineers are on site investigating.