There was a lot of discussion about how feedback about the London Bridge rebuilding and the associated timetable and other arrangements was being collected and collated, and what would happen next.
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@Se_Railway hiya, 4 questions for u this afternoon – 1) When will the feedback on the new timetable/formations be released publicly? #TTMSE
— Adam Martin-Lawrence (@aml133) February 9, 2015
@aml133 We've already made some changes, and communicated those directly to affected customers, will share more info this week ^MU #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway ok, thanks – and finally Q4) will we get a short window to consult on the changes being made to the timetable in May? #TTMSE
— Adam Martin-Lawrence (@aml133) February 9, 2015
@aml133 We wont be consulting in May It will be based on the current TT Any big changes will be 2016 TT with full consultation #TTMSE ^PW
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway Thank you for your reply. May I ask one further question, how is this monitoring being undertaken? #TTMSE
— Raffles (@aslargy) February 9, 2015
@aslargy we're monitoring passenger loading data, feedback from employees, customer relations feedback and social media. ^AW #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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I was told this morning that due to overcrowding you are reviewing things and looking at what changes can be made (1/2) @Se_Railway #TTMSE
— Clairabella (@cocoa4) February 9, 2015
When will this review be finished and when will the changes be implemented? (2/2) @Se_Railway #TTMSE
— Clairabella (@cocoa4) February 9, 2015
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@Se_Railway previously been told that you won't make any timetable 'tweeks' until March & no large changes until May. Still the case? #TTMSE
— Cotton Runt (@cotton_runt) February 9, 2015
@cotton_runt That is correct, still monitoring train loadings before announcing any changes #TTMSE ^PW
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway How much more monitoring do you need? Things are not going to suddenly improve if you leave them long enough. #TTMSE
— David Swan (@DavidLSwan) February 9, 2015
@DavidLSwan Passenger journey trends are still evolving as people adapt to the new timetable,we need to continue to track for a while #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway The LBG rebuilding is a huge challenge, but on a scale of 1 to 10 (poor-good) where do you rank your planning for it? #TTMSE
— Richard Fletcher (@fletcherr) February 9, 2015
@fletcherr We've worked with Dept for Transport, @networkrail and @TLProgramme to plan for impact on trains because of #LondonBridge 1/2
— Southeastern (@Se_Railway) February 9, 2015
@fletcherr 2/2 We also consulted Passengers & Stakeholders about our timetable, we worked hard to incorporate all feedback beforehand #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@GaryClark82 We are using the resources as best possible to meet the demand given the significant challenges of London Bridge redevelopment
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway Why is London Bridge the only station where you don't do face to face meet the managers? #TTMSE
— HeySe_Railway (@HeySe_Railway) February 9, 2015
@Se_Railway ..and do you accept that doing in person/Twitter sessions when commuters are at work could be perceived as being evasive? #TTMSE
— HeySe_Railway (@HeySe_Railway) February 9, 2015
@HeySe_Railway Everytime there is a Charing Cross meet the manager we also do London Bridge #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway How bad does it need to get before you are finally put to task over holding us to ransom? Protests? Boycotts? #TTMSE
— Tom (@TomOfHayward) February 9, 2015
@TomOfHayward We are measured against specific targets and report against them, but we do know there are things we need to improve on 1
— Southeastern (@Se_Railway) February 9, 2015
@TomOfHayward and we're working on them. Thanks ^MU #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway (2/2) we expect the punctuality to improve any time soon? What measures are in place to help with this? #TTMSE
— KB (@KaxBlax) February 9, 2015
@KaxBlax We will be publishing our Performance Plan for the year by the end of March. Punctuality is already improving ^DT #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway @TLProgramme #TTMSE what happened to promised 'in depth review' of the new timetable? Has this taken place? Is there output?
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Vivstwits We are still monitoring passenger loadings before announcing any changes for March and May #TTMSE ^PW
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway #TTMSE despite multiple announcements to passengers, #Southeastern were not prepared for new timetable. Clearly no Plan B
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Vivstwits We understand some trains are busier since the new Timetable, however from a punctuality pt of view things are improving #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway #TTMSE 'busier' or dangerously overcrowded? Punctuality could not have got much worse. 3 more years, genuine will to improve?
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Vivstwits Punctuality is getting better, you can check your own train at http://t.co/2P76wcWnr8 #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
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@Se_Railway #TTMSE Simple: better maintenance; more rolling stock; improve punctuality, less short-formed trains, focus on user needs.
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Se_Railway #TTMSE it is in fact so simple it begs the question why wouldn't you follow that process, only one answer increase profits.
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Vivstwits With regard to rolling stock, all our trains are in use, punctuality is getting better since the new timetable #TTMSE
— Southeastern (@Se_Railway) February 9, 2015
@Se_Railway @DartfordRailTA #TTMSE for the fares that you charge, the carriages available should at least meet demand. At least.
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Se_Railway @mpellatt #TTMSE again, very simple solution – buy more carriages with fraction of massive profits you make.
— Vivienne Hudson (@Vivstwits) February 9, 2015
@se_railway #TTMSE I haven't seen 1 satisfactory answer to any question. Worst UK rail franchise, no effort to improve. Abuse of dominance.
— Vivienne Hudson (@Vivstwits) February 9, 2015
@Vivstwits There's not a lot we can say to that. Sorry you feel that way but we are working hard to improve #TTMSE
— Southeastern (@Se_Railway) February 9, 2015