On Monday 9 February Southeastern held their second “Tweet The Manager” online event from 1400 to 1600. There were over 400 messages, including 139 from Southeastern itself. We have organised the Tweets into conversations, and grouped them by topics on … Continue reading →
Rail passengers often find that a bit of humour helps. The Tweet The Manager had some of that too. ==================================================================================== @Se_Railway #ttmse Who's the fella with the ponytail? — Andrew Wheaton (@ACAWheaton) February 9, 2015 @ACAWheaton That "fella" is actually … Continue reading →
Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey. ==================================================================================== @Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn — Andrew Wheaton (@ACAWheaton) … Continue reading →
Naturally there were some discussion about the Tweet The Manager itself, and some suggestions for improvement. ==================================================================================== @Se_Railway @SevenoaksRailTA @Se_Raleway @over_ldn And the first #TTMSE transcript? — Andrew Wheaton (@ACAWheaton) February 9, 2015 @ACAWheaton What we can provide, quickly, is … Continue reading →
The London Bridge rebuilding has added more weekend disruption for engineering work. There were a number of discussions about this. ==================================================================================== @Se_Railway if it's not too late, are u able to tell us which holiday periods/weekends when Ldn B CHX … Continue reading →
There was more than expected discussion of fares, including questions about tickets more suitable for part-time commuters and for students. ==================================================================================== @Se_Railway why does it cost 32.90 per week from welling and 59.20 from dartford 5 miles further and is … Continue reading →