The following is extracted from the Thameslink website:- Engineering work is taking place between Sevenoaks and Tonbridge on Saturday and between Orpington / Otford and Tonbridge on Sunday, closing the line. Trains between London Charing Cross and Hastings will run … Continue reading →
On Monday 9 February Southeastern ran their second “Tweet The Manager” event. We took part, and we have been looking at the results as a whole.
Continue reading →At the end of the Tweet The Manager on 9 February we invited participants to complete a short survey about their experience. As promised, here are the results: Length of time you took part? 30% up to 15 minutes 20% … Continue reading →
On Monday 9 February Southeastern held their second “Tweet The Manager” online event from 1400 to 1600. There were over 400 messages, including 139 from Southeastern itself. We have organised the Tweets into conversations, and grouped them by topics on … Continue reading →
Rail passengers often find that a bit of humour helps. The Tweet The Manager had some of that too. ==================================================================================== @Se_Railway #ttmse Who's the fella with the ponytail? — Andrew Wheaton (@ACAWheaton) February 9, 2015 @ACAWheaton That "fella" is actually … Continue reading →
Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey. ==================================================================================== @Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn — Andrew Wheaton (@ACAWheaton) … Continue reading →