The excellent London Reconnections website has a feature today on the conditions TfL are setting for the new contractor to operate the London Overground service. It brings out again how TfL’s “concession” model can allow service improvement and stronger incentives on rail … Continue reading →
A total of 224 minutes delay – Southeastern 150, Thameslink 74. Somewhat better than last month, but still very poor performance. A horrible journey home on Monday 8 February and lucky to have the day off on Friday 12 February. … Continue reading →
The Sevenoaks Rail Travellers Association strongly welcomes the broad proposals in the Rail Prospectus (PDF), the devolution of Metro services to TfL (including, in due course, Thameslink services as well as Southeastern ones), the prospect of similar improvements in customer service … Continue reading →
There is a “Meet The Managers” event at Sevenoaks station on the evening of this coming Tuesday, 23 February, between 1700 and 1900. We’re told that senior managers from Southeastern and Network Rail will be there to answer your questions and discuss current issues. There’s a lot to discuss!
It’s important that these managers hear about issues directly from Sevenoaks passengers. So please spare a few minutes to give them your views! – and please let us know what they say!!
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The independent Which? survey published today once again puts Southeastern and Thameslink at the bottom of the league for customer satisfaction. Commenting on this Survey, SRTA Chairman Tony Clayton said:
“This independent survey confirms what our members and supporters see every day from Southeastern and Thameslink – poor, unreliable, delayed and dirty services with over-priced fares. This should be a wake up call for local MPs to support the Department for Transport and Transport for London proposals for changes. These will raise standards, increase competition, enhance democratic accountability to customers, and give Kent and South East London the services they need for economic and social development.”
Continue reading →Southeastern’s punctuality performance has dropped dramatically, according to Network Rail’s latest national performance figures (archive) for the four weeks 10 January to 6 February. Barely half the trains arrive on time, and the number of trains not arriving within five minutes nearly … Continue reading →