I received the following response to my claim submitted to Thameslink when they cancelled the 18.22 Sevenoaks to Bat & Ball and delayed my journey by thirty minutes:-
Journey Details
25 October 2018
Sevenoaks to Bat & Ball at 18:22Decision: Declined
We have checked the journey you have claimed for and our records show that this service was operated by another train operator (London South Eastern Railway). In line with our privacy policy and in order to ensure that your query/complaint is dealt with as efficiently as possible we will forward the details of your claim to them.
It seems that Thameslink do not know what train services they operate!
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