Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2019 to 31 July 2019 inclusive = £47.60
(Southeastern £23.70, Southern £2.00, South Western Railway £6.62, Thameslink £4.90, Virgin £10.38). One claim outstanding.
This month’s delays: total 89 minutes, Southeastern 52, Thameslink 37
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Transport Focus have released their Autumn 2018 passenger satisfaction survey. Overall 78% of Southeastern customers were satisfied with their last journey, little changed over a year and still too low.
However on 36 out of 40 specific aspects of the journey – including at stations and on trains – satisfaction was less than 78% – including toilets at stations, toilets on trains, and how Southeastern deal with delays (40%).
Customer satisfaction has not significantly improved over the last year, despite the end of the London Bridge works, many aspects of the journey are still falling well short of what customers expect, and other transport operators are achieving better results with the same Victorian infrastructure. Southeastern should not be getting out the champagne yet!
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Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2018 to 31 October 2018 inclusive = £99.59
(Southeastern £33.00, Thameslink £28.50, South West Railway £12.40, Virgin £25.69)
This month’s delays: total 117 minutes, Southeastern 55, Thameslink 62
Continue reading →Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims; total 1 January 2018 to 31 August 2018 inclusive = £65.00 (Southeastern £33.00, Thameslink … Continue reading →
Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims: total 1 January 2018 to 30 June 2018 inclusive = £56.90 (Southeastern £29.20, Southwestern … Continue reading →
Southeastern plan to re-introduce “Tavern Cars” on their services, if they win the new South East Franchise from April 2019. First introduced by the nationalised British Railways on services from Waterloo in 1949, the Tavern Cars aimed to create a … Continue reading →