A survey of Southeastern passengers from the Sevenoaks area has found that many are suffering as a result of the new timetable: Over 40% almost always have to stand – and 14% sometimes find trains too crowded even to board … Continue reading →
Southeastern have today announced an “amended” (ie reduced) timetable for the Easter period – Good Friday 3 April 2015 to Easter Monday 6 April 2015 inclusive. On all four days there will be just 2 fast trains an hour from Sevenoaks (compared to at … Continue reading →
It’s interesting to use today’s Which? survey to look at what rail services from the Sevenoaks area could have been like this year if the London Mayor’s takeover proposals had been backed by Kent County Council and others.
The evidence shows that London Overground are comprehensively beating Southeastern and Thameslink on all the factors that their customers regard as important.
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All the focus of the discussion of the new timetable is on London-bound commuters. It has disregarded the many other rail travellers who commute daily across the network. Trains that go to London come to and from the rest of the network. So if you have delays going to and out of London, what do you think the rest of us are experiencing?!
Many thanks to all of you who have given us feedback on the London Bridge rebuilding timetable so far, on Twitter, by email, or through this website. Special thanks to those who have given us day by day reports. The … Continue reading →
Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey. ==================================================================================== @Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn — Andrew Wheaton (@ACAWheaton) … Continue reading →