In the new timetable starting Sunday 15 May Southeastern have added a minute to journeys between Sevenoaks and Hildenborough/Tonbridge. This is due to conditions in Sevenoaks Tunnel. We have been investigating.
Continue reading →Southeastern have announced that, starting on Sunday 15 May, some off-peak trains on the Otford, Borough Green and Maidstone East line will be longer:
Continue reading →The SRTA has lodged its objections to the proposed double decking of the Bradbourne Park Road car park. As we have already reported, there are better solutions if Sevenoaks District Council works with Network Rail and Southeastern on alternative provision … Continue reading →
For years we have been pressing for a second “Ticket Vending Machine” at the busy Kippington entrance to the station.
We finally secured agreement from Southeastern last summer. Now, after nine months of inexplicable further delay, the new machine has been installed and switched on.
Unlike the existing machine it is anonymous, and it does not take cash. But it is a welcome step forward.
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In October 2015 Southeastern launched a Community Panel and invited customers to join it. It has been used to recruit testers for the Problem Reporting Application, but a principal part of the Panel was an online, members-only, discussion group.
However Southeastern do not appear to have made the resource or cultural commitment to engage with members of the Panel and to draw them into a dialogue to improve their train service. So at the moment the Panel is not serving a useful purpose.
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Sevenoaks District Council want to add two decks to its car park in Bradbourne Park Road; they have the money, but there are objections. Southeastern want to add a deck to their car park in Morewood Close; that would be better, but they don’t have the money. We think that by working together they could create a more acceptable and cost-effective way solution.