Author Archives: Secretary

Southeastern’s Problem Reporting Application

Sevenoaks Rail Travellers Association Posted on by

2016-03-31 11.01.25 - copyMembers of the Southeastern Community Panel have been taking part in an eight-week trial of a feedback application.

It’s a good idea, but its execution needs more work on usability, feedback, social engagement, gamification and transparency.

Southeastern’s half-million customers, from one of the most talented parts of the world, are an incredible resource. The company need to do better than this to engage and use them more effectively to help improve their rail service.

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Japanese Railways to be awarded Southeastern Mainline Franchise

Sevenoaks Rail Travellers Association Posted on by

20160331-seven-minute-miracleToday, 1 April, the Department for Transport have announced that Japanese Railways will be awarded the Southeastern Mainline Franchise when TfL take over the Metro Franchise in 2018. Under the new Franchise, Japanese Railways will reduce delays to an average of 6 seconds per train, to match the standards of the Tokaido Shinkansen and use the existing minimum 7-minute train turnround time at Charing Cross to perform a “seven-minute miracle” full train cleaning – ensuring that trains are cleaned before each journey rather than once every ten years.

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Southeastern – where the “best value” ticket is almost double the correct price (again)

Sevenoaks Rail Travellers Association Posted on by

We have just discovered a new fault in the new-ish Southeastern ticket site. On Easter Monday it would not sell off-peak return tickets for late evening returns, selling two off-peak singles instead.

Moreover the website says that “the best value” would be two single tickets costing £23.20 – when the correct fare would be an Off-Peak Day Return costing £11.70. That’s overcharging by 98%.

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SRTA responds to “Rail passenger services in London and the south east: a new approach”

Sevenoaks Rail Travellers Association Posted on by

The Sevenoaks Rail Travellers Association strongly welcomes the broad proposals in the Rail Prospectus (PDF), the devolution of Metro services to TfL (including, in due course, Thameslink services as well as Southeastern ones), the prospect of similar improvements in customer service … Continue reading →

“Meet The Managers” at Sevenoaks

Sevenoaks Rail Travellers Association Posted on by

fat-controller-flickr-rosshawkes-5641021933-cc-by-nc-licensedThere is a “Meet The Managers” event at Sevenoaks station on the evening of this coming Tuesday, 23 February, between 1700 and 1900. We’re told that senior managers from Southeastern and Network Rail will be there to answer your questions and discuss current issues. There’s a lot to discuss!

It’s important that these managers hear about issues directly from Sevenoaks passengers. So please spare a few minutes to give them your views! – and please let us know what they say!!

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