Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2019 to 31 May 2019 inclusive = £27.80
(Southeastern £23.70, Southern £2.00 Thameslink £2.10).
This month’s delays: total 83 minutes, Southeastern 56, Thameslink 27
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Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims; total 1 January 2019 to 30 April 2019 inclusive = £22.90 (Southeastern £20.90, Southern £2.00, Thameslink £0). One claim outstanding.
This month’s delays: total 85 minutes, Southeastern 83, Thameslink 2
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Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims; total 1 January 2019 to 31 March 2019 inclusive = £20.90
(Southeastern £20.90, Thameslink £0). One claim outstanding.
This month’s delays: total 65 minutes, Southeastern 65, Thameslink 0
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Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2019 to 28 February 2019 inclusive = £20.90
(Southeastern £20.90, Thameslink £0)
This month’s delays: total 61 minutes, Southeastern 61, Thameslink 0
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Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!
Delay Repay Claims: total 1 January 2019 to 31 January 2019 inclusive = £15.60 (Southeastern £15.60, Thameslink £0)
This month’s delays: total 95 minutes, Southeastern 85, Thameslink 10
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Transport Focus have released their Autumn 2018 passenger satisfaction survey. Overall 78% of Southeastern customers were satisfied with their last journey, little changed over a year and still too low.
However on 36 out of 40 specific aspects of the journey – including at stations and on trains – satisfaction was less than 78% – including toilets at stations, toilets on trains, and how Southeastern deal with delays (40%).
Customer satisfaction has not significantly improved over the last year, despite the end of the London Bridge works, many aspects of the journey are still falling well short of what customers expect, and other transport operators are achieving better results with the same Victorian infrastructure. Southeastern should not be getting out the champagne yet!
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