A survey of Southeastern passengers from the Sevenoaks area has found that many are suffering as a result of the new timetable: Over 40% almost always have to stand – and 14% sometimes find trains too crowded even to board … Continue reading →
Many thanks to all of you who have given us feedback on the London Bridge rebuilding timetable so far, on Twitter, by email, or through this website. Special thanks to those who have given us day by day reports. The … Continue reading →
Naturally there were some discussion about the Tweet The Manager itself, and some suggestions for improvement. ==================================================================================== @Se_Railway @SevenoaksRailTA @Se_Raleway @over_ldn And the first #TTMSE transcript? — Andrew Wheaton (@ACAWheaton) February 9, 2015 @ACAWheaton What we can provide, quickly, is … Continue reading →
There were conversations about improving communications about London Bridge and passenger information more generally during the Tweet The Manager on 9 February: ======================================================== @Se_Railway ok, thank you – Q2) can there be a daily/weekly blog explaining what improvements etc are being … Continue reading →
Southeastern are holding a second “Tweet the Manager” session tomorrow. We welcome this, and we hope that they have learned from the first session held a month ago. We have done some analysis of what happened in January, and we are … Continue reading →
We’ve done an initial analysis on this morning’s publication by Passenger Focus, the independent watch-dog, of its Annual Passenger Satisfaction Survey. For Southeastern it’s not good. The survey shows that in Autumn 2014 Southeastern had the lowest level of customer satisfaction (74%) … Continue reading →