Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims: total 1 January 2018 to 30 June 2018 inclusive = £56.90 (Southeastern £29.20, Southwestern … Continue reading →
In May I posted here about the journey time between Bat & Ball and Maidstone East since the introduction of the new timetable, (62 minutes with 31 minutes waiting for a connection at Otford). I wrote to both Southeastern and Thameslink about the matter.
The responses show how customer service offices issue standard responses that are frequently not appropriate, when they should forward the issue up the management line or to the relevant department to someone who can send a relevant and informed response.
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Thameslink can’t even organise any Plan B properly.
Currently the Live Departure Boards website just gives this blunt, unhelpful and unapologetic message from Thameslink
Continue reading →Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard! Delay Repay Claims; total 1 January 2018 to 31 May 2018 inclusive = £26.80 (Southeastern £19.80, Thameslink … Continue reading →
At the beginning of the month, I read an article in a magazine that advised Wifi installation on Southeastern train services should be complete by June 2018. This was the first time I had seen any information about the date by which Wifi should be available on Southeastern services.
On Wednesday 16 May I successfully accessed the Internet and used my e-mail service between London Bridge and Hither Green on a Class 375 train, so it looks promising. However; my next four journeys on Southeastern trains were not good …
Continue reading →Last week Thameslink gave us Mirage Trains. Each Mirage Train was shown as ‘On Time’ right up until the moment it was supposed to leave, but then the departure time was put back minute by minute until – Pffttt !!! – it vanished from … Continue reading →