SRTA sets out proposals for 2018 Southeastern Franchise

The Sevenoaks Rail Travellers Association has responded to the Consultation Paper on the 2018 Franchise.

Our recommendations for the next Franchise include:

  • the extension of the Oyster-Contactless system to Dunton Green and Sevenoaks.
  • a “carnet” ticket system for part-time and flexible workers.
  • an obligation that ticket machines should sell the cheapest ticket for the journey.
  • staffing at all stations and station toilets to be open throughout train service hours.
  • a “turn up and go” service for assisted travel.
  • all-night services from London via Sevenoaks to Tunbridge Wells.
  • an additional refund for season ticket holders in case of chronic under-performance.
  • measuring performance by whether customers are on time, not whether trains are on time
  • recycling into a performance improvement fund excess compensation paid by Network Rail to Southeastern.
  • representatives of customers and of local authorities on the board of the operating company.
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