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Author Archives: Gerald Gray

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This “Out of Service” screen shows Southeastern’s lack of customer focus

Sevenoaks Rail Travellers Association Posted on 23 April 2017 by Gerald Gray23 April 2017

The ticket vending machine at Bat & Ball has been out of service for the last few days. The “Out of Service” screen simply says that. Since it’s a programmable screen, it could have been specified to say anything. An … Continue reading →

Posted in Bat & Ball, Fares | 4 Replies

“First £3,500 ticket doesn’t work? Just spend another £3,500”, say Southeastern

Sevenoaks Rail Travellers Association Posted on 2 February 2017 by Gerald Gray2 February 2017

Six weeks ago we reported on the launch of The Key, Southeastern’s Not-Very-Smart-Card. It seemed very limited – season tickets only, no Pay-As-You-Go, no automatic Delay-Repay, not even compatible with TfL Oyster/Contactless or the similarly-named Key on Southern. But we’re … Continue reading →

Posted in Fares | 89 Replies

Why isn’t there emergency lighting at Sevenoaks station?

Sevenoaks Rail Travellers Association Posted on 26 January 2017 by Gerald Gray26 January 2017

On Wednesday there was a power failure at Sevenoaks station from around 08.50 until well into the evening. Once darkness fell, the whole of Sevenoaks Station was in total darkness. Why was there no emergency lighting?

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Posted in Stations | 2 Replies

A new train at last!

Sevenoaks Rail Travellers Association Posted on 13 December 2016 by Gerald Gray13 December 2016

For once there was a useful PA announcement at Sevenoaks last night: “the steam train is running late”. So I managed to see the Tornado in all its glory as it was held for a few minutes at a red … Continue reading →

Posted in Trains | 3 Replies

A key to The Key

Sevenoaks Rail Travellers Association Posted on 9 December 2016 by Gerald Gray9 December 2016

Southeastern launched their smartcard ticket on Monday. They had an event at Sevenoaks station. The Rail Minister Paul Maynard was there: we thought that he looked a bit embarassed – perhaps because his Department apparently paid Southeastern £5.5m to implement … Continue reading →

Posted in Fares | 47 Replies

Oyster-less Sevenoaks passengers miss out on free travel (again) … but can get a free coffee

Sevenoaks Rail Travellers Association Posted on 28 September 2016 by Gerald Gray28 September 2016

free-coffee-mondaysA total of £122 worth of free travel on the TfL system is available over four Mondays in October for passengers who use Android Pay and Mastercard on the Oyster/contactless system.

Because we’re still waiting for Oyster to be extended to Sevenoaks, Dunton Green, and the Darenth Valley line stations it won’t cover journeys here – just as we have missed out on previous similar offers.

However a parallel offer gives one free hot drink at Caffè Nero in Sevenoaks High Street on the same days.

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Posted in Fares, TFL | Leave a reply

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