Delay Repay Delay

Last month I submitted a Delay Repay claim to Southern Trains in respect of a journey from Chichester to Bat & Ball. This was using an advance purchase ticket which clearly showed that it was only valid on the 15.40 departure from Chichester. I was very surprised that the claim was rejected because they could not identify the journey I was claiming against! I have resubmitted the claim with a very detailed breakdown of the journey and what train services I ended up using due to the train cancellation. It was paid but was it worth the effort for £2.00!

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Senior Railcard Moments April 2019

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Delay Repay Claims; total 1 January 2019 to 30 April 2019 inclusive = £22.90 (Southeastern £20.90, Southern £2.00, Thameslink £0). One claim outstanding.

This month’s delays: total 85 minutes, Southeastern 83, Thameslink 2

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How to avoid being overcharged by a ticket machine for off-peak travel

The ticket issuing machine at Bat & Ball station frequently does not issue off-peak tickets until about 09.15 hours. With the first off-peak departures at 09.21 to Sevenoaks and 09.25 to Blackfriars this can cause problems when there are many people waiting to purchase tickets for these services.

This “feature” is also implemented at Sevenoaks. Southeastern say that the time is set so that people cannot accidentally buy an off-peak ticket that would not be valid on the next train. But it also means that people may well accidentally buy a full-price ticket if they arrive early for an off-peak train – and of course Southeastern don’t complain about that. (It would be better for the ticket machine to give a warning “this ticket is not valid until 0921” rather than refuse to offer it at all.)

However, there is a way round this. If you select the option to buy a ticket for travel on a future date, when prompted to enter the day on which you want to travel enter the current date then tickets at off-peak fares are available.

To avoid this problem, I usually buy my tickets online in advance and then I only need to collect them from the ticket machine at any time.

Hang on to your ticket!

When I travelled to London Bridge recently, using a Bat & Ball to London Terminals ticket, I was surprised when the ticket barrier retained the ticket. Previously, these tickets were returned in case the holder required to continue to either Cannon Street, Waterloo East, Charing Cross or Blackfriars. I queried this with the barrier staff, and they advised me that you now need to ask them to let you through the barriers if you wish to continue your journey later.

You’ll also need to go through the manned barriers if you need to keep your ticket – for instance if you need to claim Delay-Repay!

Senior Railcard Moments March 2019

Our Bat & Ball correspondent, Keith Alderman, has now retired. However, when Thameslink allow him, he’s making good use of his Senior Railcard!

Delay Repay Claims; total 1 January 2019 to 31 March 2019 inclusive = £20.90
(Southeastern £20.90, Thameslink £0). One claim outstanding.

This month’s delays: total 65 minutes, Southeastern 65, Thameslink 0

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