Passenger Charter Performance

The Passengers’ Charter establishes two performance standards based on the following criteria: Punctuality – the percentage of peak hour trains arriving within 5 minutes of their advertised arrival time (‘Peak’ times are arrivals in London between 7.00 am and 9.59 … Continue reading


Passenger surveys show that apart from ‘dealing with delays’, and ‘value for money’ (which is probably in part linked to over-crowding), insufficient room to sit or even stand is the biggest sources of passenger dissatisfaction with the train service. As … Continue reading

Growth without Gridlock

The SRTA has submitted a response to the KCC consultation on an integrated transport strategy for Kent “Growth without Gridlock”. Our recommendations are – Sevenoaks needs to provide an integrated transport service for its residents which will enhance environmental quality … Continue reading

Kent Route Utilisation Strategy

Kent Route Utilisation Strategy (‘RUS’) Network Rail’s work on the Kent RUS commenced in January 2008 and a scoping document¬†was published February 2008. Network Rail published their consultation paper in April. (But take care it’s 190 pages!) The RUS consultation … Continue reading