The Passengers’ Charter establishes two performance standards based on the following criteria: Punctuality – the percentage of peak hour trains arriving within 5 minutes of their advertised arrival time (‘Peak’ times are arrivals in London between 7.00 am and 9.59 … Continue reading →
Passenger surveys show that apart from ‘dealing with delays’, and ‘value for money’ (which is probably in part linked to over-crowding), insufficient room to sit or even stand is the biggest sources of passenger dissatisfaction with the train service. As … Continue reading →
The SRTA has submitted a response to the KCC consultation on an integrated transport strategy for Kent “Growth without Gridlock”. Our recommendations are – Sevenoaks needs to provide an integrated transport service for its residents which will enhance environmental quality … Continue reading →
Since December 2009, a high speed domestic service operating on the Channel Tunnel Rail Link (CTRL) between London St Pancras, Ashford and the Kent coast, has been operating. Southeastern claim that a commute from Ashford International to London takes just … Continue reading →
Kent Route Utilisation Strategy (‘RUS’) Network Rail’s work on the Kent RUS commenced in January 2008 and a scoping document was published February 2008. Network Rail published their consultation paper in April. (But take care it’s 190 pages!) The RUS consultation … Continue reading →
At the beginning of year, SER abruptly withdrew 2 coaches from 6 heavily loaded peak trains: 07.18, 07.44, 8.04 and 8.29 from Sevenoaks and the 17.41 and 18.28 from Charing Cross. Given the continuing very heavy demand for theses peak … Continue reading →