Commissioner of Transport for London Sir Peter Hendy has hit out at Southeastern in an interview in Management Today yesterday: “On Southeastern (another suburban rail franchise whose customer rating is consistently among London’s worst) the trains are like the Wild West. … Continue reading →
Open letter regarding Bat and Ball station To: David Statham, Managing Director, Southeastern Roger Perkins, GTR Dear David and Roger, Earlier this week, we talked to students and staff at Knole Academy, who are important users of your trains and the … Continue reading →
Here’s SRTA supporter Paul Malyon, who travels from Dunton Green. He’s in the unlit main passenger shelter there. It was on 17 November that Paul first told Southeastern that the lights were not working in the main shelter at Dunton Green. … Continue reading →
Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey. ==================================================================================== @Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn — Andrew Wheaton (@ACAWheaton) … Continue reading →
There were a small number of discussions about stations, including a hint at plans to survey passengers about station improvements: ======================================================== Why hasn't anything been done to rid CFB of pigeon nests and pigeon poo? #TTMSE — upside down head … Continue reading →
Yet another poor month – 272 minutes of delay in 20 days travelling. Delay Repay Claims from 1 January are £5.80. (The total for 2014 was £65.65.)
Keith is a SRTA member and a regular commuter from Bat & Ball to London via Sevenoaks.
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