Commissioner of Transport for London Sir Peter Hendy has hit out at Southeastern in an interview in Management Today yesterday: “On Southeastern (another suburban rail franchise whose customer rating is consistently among London’s worst) the trains are like the Wild West. … Continue reading →
It’s interesting to use today’s Which? survey to look at what rail services from the Sevenoaks area could have been like this year if the London Mayor’s takeover proposals had been backed by Kent County Council and others.
The evidence shows that London Overground are comprehensively beating Southeastern and Thameslink on all the factors that their customers regard as important.
Continue reading →Somewhat surprisingly there was not much discussion of Passenger Focus’ recent Passenger Satisfaction Survey. ==================================================================================== @Se_Railway #ttmse Why aren't customer survey forms handed out during peak hours or to customers most affected by weekend works? @over_ldn — Andrew Wheaton (@ACAWheaton) … Continue reading →
There was more than expected discussion of fares, including questions about tickets more suitable for part-time commuters and for students. ==================================================================================== @Se_Railway why does it cost 32.90 per week from welling and 59.20 from dartford 5 miles further and is … Continue reading →
An investigation by the Sevenoaks Rail Travellers Association has uncovered that the rail industry’s main website nationalrail.co.uk is quoting the “cheapest” Sevenoaks to Charing Cross return fare for Saturday 10 January of £27.80 – over double the proper fare of … Continue reading →
Southeastern have today announced fare rises for 2015 – although they are in the fourth paragraph of the press release, and blamed on the Chancellor. Yet again Sevenoaks fares are going up by more than average. The average increase for regulated … Continue reading →