In the Direct Award period 2014-2018 Southeastern committed to greater transparency. Part of this has been to publish monthly performance targets and actual figures by route. However the targets are only published at the same time as the actual performance … Continue reading →
We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading →
We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading →
We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading →
It seems Arriva is quietly planning to axe the hourly 402 bus service from Sevenoaks to Bromley North in late July. No announcement has been made, but a consultation has appeared on the website of TfL, who regulate the Greater London part of the … Continue reading →
Nearly three years ago the law changed to prohibit the use of 0845 numbers for customer service lines; and nearly two years ago OFCOM changed its regulations to require a business using 0845 numbers for any other purpose to specify its service charge and warn about access charges wherever it advertises or communicates the phone number.
However recent checks at Sevenoaks and Knockholt have shown continued, multiple, uses of 0845 numbers in breach both of the Consumer Regulations and the OFCOM conditions.
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