Passenger Charter Performance

The Passengers’ Charter establishes two performance standards based on the following criteria: Punctuality – the percentage of peak hour trains arriving within 5 minutes of their advertised arrival time (‘Peak’ times are arrivals in London between 7.00 am and 9.59 … Continue reading

Fare Increase 2012

This year’s increase in the cost of a standard class annual season ticket to London was 5.8%, slightly below the average permitted under the ‘RPI + 1 percentage point’ formula which applies following the concession announced in the Chancellor’s Autumn … Continue reading

Sevenoaks Station Upgrade

Sevenoaks Station will be upgraded during 2012.  The text of the Network Rail press release describing the improvements is reproduced below, along with an artist’s impressions of the upgraded building. Network Rail Press Release  24/10/2011 10:00 SEVENOAKS STATION UPGRADE PLANS … Continue reading


Passenger surveys show that apart from ‘dealing with delays’, and ‘value for money’ (which is probably in part linked to over-crowding), insufficient room to sit or even stand is the biggest sources of passenger dissatisfaction with the train service. As … Continue reading