The Guardian has a report on the 50th anniversary of bullet trains in Japan. The wider effects have not always been positive, but the rail passenger experience itself is reported as slightly better than the average Sevenoaks traveller seems to get, including: … Continue reading →
A couple of weeks ago some new barriers were installed to control the queue to use the ticket machines on the Town side of Sevenoaks station. We think that these are unnecessary, obstructive and wasteful. There’s rarely a queue for … Continue reading →
We consider that the Government should be bolder and more radical in rebalancing fares so that passengers only pay their fair share in the Southeastern area. That’s why we are demanding a simple, straightforward freeze on all Southeastern fares in cash … Continue reading →
We have recently reported on Southeastern’s failure to implement the new Regulations outlawing expensive 0845 and premium numbers for customer service lines. It turns out Network Rail also use expensive 0845 numbers – not only for customer service but also for emergencies.
Continue reading →On 18 September Network Rail published a letter from Dave Ward, Network Rail Route Director for the South East, apologising for the disruptions at London Bridge over the previous two weeks and explaining some of the problems. Mysteriously his letter has had … Continue reading →
It’s now over three months since expensive 0845 and premium numbers for customer service lines were outlawed. Southeastern still hasn’t implemented the new law. All the 21 other Train Operating Companies have done so.
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