On Saturday 29 June I departed Wareham on the 16.31 service to London Waterloo where it arrived thirty-two minutes late at 19.21. Accordingly, I missed my intended train back from Waterloo East to Sevenoaks. The 20.30 to Bat & Ball was on time, but due to the late running South Western Trains service this was half an hour later than I should have been. Getting the right Delay-Repay has required me to make three appeals. This shows that what Transport Focus and others have been saying about the difficulty of claiming Delay-Repay and the arbitrary rejection or reduction of valid claims is, despite the assurances given, still not being addressed by the train operating companies.