The Sevenoaks Rail Travellers Association has responded to the Consultation Paper on the 2018 Franchise.
Our recommendations for the next Franchise include:
- the extension of the Oyster-Contactless system to Dunton Green and Sevenoaks.
- a “carnet” ticket system for part-time and flexible workers.
- an obligation that ticket machines should sell the cheapest ticket for the journey.
- staffing at all stations and station toilets to be open throughout train service hours.
- a “turn up and go” service for assisted travel.
- all-night services from London via Sevenoaks to Tunbridge Wells.
- an additional refund for season ticket holders in case of chronic under-performance.
- measuring performance by whether customers are on time, not whether trains are on time
- recycling into a performance improvement fund excess compensation paid by Network Rail to Southeastern.
- representatives of customers and of local authorities on the board of the operating company.
In the Direct Award period 2014-2018 Southeastern committed to greater transparency. Part of this has been to publish monthly performance targets and actual figures by route. However the targets are only published at the same time as the actual performance … Continue reading
The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading
Transport for London are trialling a “Please offer me a seat” badge, similar to their “Baby on Board” system. The idea is to encourage other passengers to give up their seat to those less able to stand.
Southeastern and Thameslink have existing systems of Priority Seating Cards open to anyone who is elderly (“over 65”), pregnant, travelling with children under three, or has a disability.
We’d be interested in your views.