We’ve done an initial analysis on this morning’s publication by Passenger Focus, the independent watch-dog, of its Annual Passenger Satisfaction Survey. For Southeastern it’s not good. The survey shows that in Autumn 2014 Southeastern had the lowest level of customer satisfaction (74%) … Continue reading
We’ve been invited to present a paper about the effect of London Bridge Rebuilding on Sevenoaks to the Kent County Council/Sevenoaks District Council Joint Transportation Board on Tuesday 9 December. Our paper asks the Councils to:
- recognise the risks to commuters and other users of the main rail artery through West Kent during the London Bridge rebuilding, and that these are likely to fall disproportionately on Sevenoaks
- express concern at the lack of effective action in advance by the rail companies, and TfL, to manage risks to passenger journeys
- urge rail operators to enhance customer information at stations, on trains and before leaving home
- press the Department for Transport and the rail companies to address these issues urgently, especially the problems with passenger information.
Rail companies – including but not limited to Southeastern – seem to have problems giving passenger accurate and up to date information when things go wrong. We’ve been looking at the information Southeastern supplied on Twitter during the disruption to … Continue reading
The Sevenoaks Rail Travellers Association has won the top Gold Award for Best Website in the national 2014 Railfuture Awards. The judges commented that it was “easy to navigate, relevant and engaging with latest news, a rail user’s one-stop shop”. Tony … Continue reading
After the Meet the Manager at Sevenoaks yesterday evening, we’re going to the Southeastern Stakeholder Forum in Ashford this evening to have a briefing from Managing Director David Statham on the new Direct Award Contract. Of course we’ll be asking … Continue reading
There is a special “Meet the Manager” event at Sevenoaks station between 1630 and 1830 on Monday 27 October. This event is intended to focus on passengers’ concerns about the London Bridge rebuilding programme and the changes to rail services from 22 December.
We’ve prepared some background and some of the so-far unanswered questions about this £6bn project for you to ask!Continue reading