Southeastern has lowest level of passenger satisfaction – and that’s before the new timetable!

We’ve done an initial analysis on this morning’s publication by Passenger Focus, the independent watch-dog, of its Annual Passenger Satisfaction Survey. For Southeastern it’s not good. The survey shows that in Autumn 2014 Southeastern had the lowest level of customer satisfaction (74%) … Continue reading

SRTA tells local Councils: “London Bridge risks fall disproportionately on Sevenoaks commuters”

kcc-hq-geograph-3165841We’ve been invited to present a paper about the effect of London Bridge Rebuilding on Sevenoaks to the Kent County Council/Sevenoaks District Council Joint Transportation Board on Tuesday 9 December. Our paper asks the Councils to:

  • recognise the risks to commuters and other users of the main rail artery through West Kent during the London Bridge rebuilding, and that these are likely to fall disproportionately on Sevenoaks
  • express concern at the lack of effective action in advance by the rail companies, and TfL, to manage risks to passenger journeys
  • urge rail operators to enhance customer information at stations, on trains and before leaving home
  • press the Department for Transport and the rail companies to address these issues urgently, especially the problems with passenger information.
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“Meet the Manager” at Sevenoaks Station

fat-controller-flickr-rosshawkes-5641021933-cc-by-nc-licensedThere is a special “Meet the Manager” event at Sevenoaks station between 1630 and 1830 on Monday 27 October. This event is intended to focus on passengers’ concerns about the London Bridge rebuilding programme and the changes to rail services from 22 December.

We’ve prepared some background and some of the so-far unanswered questions about this £6bn project for you to ask!

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