We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading
Nearly three years ago the law changed to prohibit the use of 0845 numbers for customer service lines; and nearly two years ago OFCOM changed its regulations to require a business using 0845 numbers for any other purpose to specify its service charge and warn about access charges wherever it advertises or communicates the phone number.
However recent checks at Sevenoaks and Knockholt have shown continued, multiple, uses of 0845 numbers in breach both of the Consumer Regulations and the OFCOM conditions.Continue reading
The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading
Over Easter London Bridge work will mean there will be: no services to London Bridge, Waterloo East and Charing Cross on Friday 14 April and Saturday 15 April. no services to Cannon Street on Friday 14 April to Monday 17 … Continue reading
The latest National Rail Passenger Survey shows that Southeastern are again joint bottom (with sister company Southern) at 69%. What’s more, the detailed figures show that Southeastern have not improved on any of the detailed indicators – even those, like ticket-buying, … Continue reading
In October 2015 Southeastern launched a Community Panel and invited customers to join it. It has been used to recruit testers for the Problem Reporting Application, but a principal part of the Panel was an online, members-only, discussion group.
However Southeastern do not appear to have made the resource or cultural commitment to engage with members of the Panel and to draw them into a dialogue to improve their train service. So at the moment the Panel is not serving a useful purpose.Continue reading