Keith’s Travel Diary June 2016

severn-valley-flickr-zen-whisk-2902794950-cc-by-nd-licensedA total of 257 minutes delay – Southeastern 125, Thameslink 132. Not a good month!

Delay Repay Claims; total 1 January 2016 to 30 June 2016 inclusive = £48.20.
Four claims outstanding one each against Southeastern and Southern and two against Thameslink.

Keith is a SRTA member and a regular commuter from Bat & Ball to London via Sevenoaks. Each month he gives his personal experiences and views.

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Customer satisfaction with Southeastern drops even further

20160630-nrps-southeasternThe latest National Rail Passenger Survey shows that Southeastern are again joint bottom (with sister company Southern) at 69%. What’s more, the detailed figures show that Southeastern have not improved on any of the detailed indicators – even those, like ticket-buying, the provision of information and the helpfulness of staff that cannot be blamed on Network Rail or the work at London Bridge. Continue reading

All-day Maidstone East to Cambridge “Thameslink” service from 2018

From 2018 there will be an all-day “Thameslink” service from Maidstone East to Cambridge. There will be two trains an hour of 8 cars, calling at West Malling, Borough Green, Otford and Swanley, then fast to London Bridge, Blackfriars, City Thameslink, Farringdon and St Pancras, and then on to Cambridge. The journey time from Maidstone to London Bridge will be around 52 minutes.

This is great news. We had been expecting peak-only services, but GTR said at today’s Stakeholder Conference that their plans are that this service will be both peak and off-peak, extending into the evenings, on Monday to Fridays and Saturdays.  Continue reading

Dunton Green ticket machine: why are we still waiting?

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The base for the new ticket machine, photographed a month ago

It’s now months since Southeastern ripped out the “Permit to Travel” machine at Dunton Green. In one sense it was no great loss: it seldom worked. However although the intention seems to have been to replace it with a credit-card-only ticket machine, Southeastern have failed to install the new machine: so far they have only installed a concrete base and some sort of electrical cabinet – together with some dodgy-looking conduit that may bend the first time somebody steps on it. Continue reading

Keith’s Travel Diary May 2016

Villagers & Morris-men dancing beside the Maypole on Ickwell Green, Bedfordshire, UK; dawn 1st May 2005.

Credit: Richard2s at en.wikipedia, CC BY 2.5

A total of 114 minutes delay – Southeastern 83, Thameslink 31.

Delay Repay Claims: total 1 January 2016 to 31 May 16 inclusive = £41.00 one claim against Southeastern outstanding.

Keith is a SRTA member and a regular commuter from Bat & Ball to London via Sevenoaks. Each month he gives his personal experiences and views. Continue reading