Keith’s Travel Diary January 2017

Credit: James Crawley

A total of 255 minutes delay (Southeastern 188, Thameslink 67). Not a good month but about half of these minutes due to the freight train derailment at Lewisham.

Delay Repay Claims; total 1 January 2016 to 31 December 2016 = £180.00. Two claims outstanding against Thameslink. 1 – 31 January 2017 inclusive = £14.40

Keith is a SRTA member and a regular commuter from Bat & Ball to London via Sevenoaks. Each month he gives his personal experiences and views.

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“You want a simpler ticket system? OK, we’ll only sell the most expensive ones”

Southeastern have announced that from Monday 20 February they’ll only sell full-priced “Anytime” tickets on board their trains. Cheekily they say that doing so will “strip out uncertainty for you – our passengers”. However there are also some exceptions that customers need to know about. For something that is supposed to be a simplification it is still all very complicated!

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“First £3,500 ticket doesn’t work? Just spend another £3,500”, say Southeastern

Six weeks ago we reported on the launch of The Key, Southeastern’s Not-Very-Smart-Card. It seemed very limited – season tickets only, no Pay-As-You-Go, no automatic Delay-Repay, not even compatible with TfL Oyster/Contactless or the similarly-named Key on Southern. But we’re getting reports that it is not even working for season tickets – and that some of our supporters are having to buy second tickets. Continue reading